A Case Study in Cyber Governance: Pitney Bowes

Is it implemented its wide-sweeping digital transformation strategy, Pitney Bowes had three priorities to consider — top-line growth, cost savings, and cybersecurity — but it only chose to prioritize two, leaving vulnerable its newly expanded threat surface. Company leadership only realized the impact of this error after having to announce two incidents, which reflect poorly on the brand and its technology management. This is why it’s critical for C-suites and Boards to have improved risk tools and metrics for the “age of digital transformation” to show that they are allocating capital in the best way.