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August 1, 2019C apital One’s loss of customer data is another example of the increasing (not so hidden) costs of corporate “Digital Transformation” strategies. Capital One was a market leader in creating operational efficiencies with technology to lower overhead costs. A more detailed analysis, however, suggests the company didn’t re-invest enough of the cash it generated from technology savings back into making its network and cloud more secure. Unfortunately, this is a common theme in cyber governance: this slip in protecting against digital transformation’s downside can erase the hard earned share price gains.